Support and contact

For all questions, suggestions and help requests (unless you need to communicate private or sensitive information), please use the following communities:

Please also check the FAQ before posting. In particular, regarding subscription issues, please make sure that MyTrails is connected to your Google or FrogSparks accounts before contacting us. If you are unable or unwilling to use these communities or for questions about payment or your subscriptions, you can also email us directly at: We strive to answer any message quickly, but can make no promises.