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Privacy Policy

Plain English

Here’s a straightforward explanation of the circumstances in which FrogSparks may collect data pertaining to you, and how you can opt out of such collection.

The Plain English version is merely an explanation, please refer the the second section for the legal version.

Play Store and Google Wallet purchases

When you purchase anything from the Play Store, Google provides the seller minimal personal information about the buyer, such as name, email address and mailing address​ country and postal code (changed early July 2013). No payment information (credit card number) is ever provided to the seller (FrogSparks).

Opting out: the only way to avoid such data collection is to use an alternate payment method (but most payment methods require some amount of personal information sharing).

PayPal purchases (web site only)

When you purchase anything from PayPal, it provides the seller some personal information about the buyer, such as name, email address and​ country. No payment information (credit card number) is ever provided to the seller (FrogSparks).

Opting out: the only way to avoid such data collection is to use Play Store purchases, which provide the seller less information.

Error reporting

In order to continually improve the quality of MyTrails, we use an automated error reporting mechanism. When MyTrails encounters a severe problem (“Force Close” in Android lingo), an error report is sent to Crashlytics, an error reporting service operated by Google. In some cases, when we have identified an issue but need to collect more information about what triggers it, we may instruct MyTrails to silently send a report. (updated February 2018)

The data sent along with error reports consists of:

  • the circumstances of the error: error message and execution log
  • MyTrails’ preferences, which include account information for any accounts you have signed into from within MyTrails (this may include encrypted passwords)
  • some of your Android settings
  • hardware information about your device
  • your email address, which is only used to ask you questions about the issue, or suggest a work-around (changed August 2014)

It does not include:

  • the Android ID (a device identifier)
  • IMEI
  • phone number
  • email address (unless you provided it specifically or as part of an account, see above) (changed February 2018)

Opting out: you can prevent error reports from being sent by checking the Disable error reports preferences in MyTrails > Preferences > About.

Version checking

When MyTrails is launched, it attemps to connect to FrogSparks servers to determine if there is a new version. As it is doing so, it also sends some statistical information to allow us to better understand how our users collectively use MyTrails.

Data being sent includes things like the number of times you’ve run MyTrails, the first and last date it was run, how many tracks you have, etc. It also includes MyTrails’ preferences, but all personal information is filtered out (names, addresses and passwords). If you specifically provided it in the preferences, your email address is also included.

Opting out: you can prevent version checking from taking place by unchecking the Update check preferences in MyTrails > Preferences > About.

Opting out

FrogSparks account

When you create an (optional) FrogSparks account to share your map subscriptions among your devices, we store your name, email address and your (salted and Bcrypted) password.

Google account

If you connect (optionally) with your Google account to share your map subscriptions among your devices, we store your name, email address and your Google ID number (no password).


This Privacy Policy governs the manner in which FrogSparks collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.frogsparks.com website (“Site”). This privacy policy applies to the Site and all products and services offered by FrogSparks.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

FrogSparks may collect and use Users personal information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

FrogSparks has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site and any of FrogSparks mobile applications, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or applications. Your continued use of the Site or applications following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:



This document was last updated on February 2, 2018

Support and contact

For all questions, suggestions and help requests (unless you need to communicate private or sensitive information), please use the following communities:

Please also check the FAQ before posting. In particular, regarding subscription issues, please make sure that MyTrails is connected to your Google or FrogSparks accounts before contacting us. If you are unable or unwilling to use these communities or for questions about payment or your subscriptions, you can also email us directly at: support@frogsparks.com. We strive to answer any message quickly, but can make no promises.


MyTrails is currently available in the following languages. If you’re interested in contributing a translation to another language, please contact us at support@frogsparks.com.

Translators will receive a complimentary Pro license.

  • Chinese (new translator needed)
  • Czech (new translator needed)
  • Dutch (complete)
  • French (complete)
  • German (complete)
  • Italian (complete)
  • Polish (complete)
  • Portuguese and Brazilian (complete)
  • Russian (complete)
  • Spanish

Translation news

Translation status